Click on the product you want to buy and quantity and then add the product to your shopping cart by clicking "Add to cart". If you want to continue shopping, click on "Keep shopping" otherwise click "Proceed to checkout", where you enter your personal information, choose delivery and payment method. Make sure to carefully fill the correct information in all steps so that the order can be completed correctly.

HOW DO I USE A PROMOTIONAL CODE?

If you have a valid promotional code, enter the code in the discount field in the payment section and click "Update."

I HAVE NOT RECEIVED AN ORDER CONFIRMATION, WHAT DO I DO?

Once the order and the payment process is completed, a confirmation will be sent to the specified email address within a few minutes. If you do not get an order confirmation, do the following steps before you place a new order.

1. Look among the spam filter and see if the confirmation may have been sent there.
2. If there is no confirmation in the spam filter, contact our Customer Service. Send an email with name, product and timing of the order to help@1saintavenue.com and we will check if order has been completed.

If something is wrong with your order, contact us directly by sending an email to help@1saintavenue.com. However, if you have already received a delivery confirmation email, we can not make any changes.

WHEN WILL MY ORDER BE DELIVERED? 

Our ambition is always to send out the orders the day after the completed purchase. The delivery time may vary depending on the selected delivery method and the destination address. Within Sweden orders will be delivered in 2-5 business days and to other European countries within 3-6 business days.

WILL MY PACKAGE BE DELIVERED TO MY ADDRESS?
The package will be shipped to the shipping address specified when purchasing. 

MY ORDER HAS NOT BEEN DELIVERED, WHAT SHOULD I DO?

If your order has not been delivered within the specified number of working days, contact customer support by sending an email to help@1saintavenue.com.

WHICH COUNTRIES DO YOU DELIVER TO? 
We ship to all countries within Europe. 

WHAT PAYMENT METHODS DO YOU OFFER?

You can either pay by Swish, bank, credit card or by invoice. We accept VISA and Mastercard. Purchase with invoice is administered by Klarna. for which Klarna's conditions apply. In case of invoice or partial payment, our partner can make a credit check - in which case it will be communicated to you by e-mail.

ARE THE JEWELRY NICKEL-INSURED?

The jewelry and the production are in line with the REACH / EU directives and meet the environmental requirements for the Swedish and European markets. Continuous tests are made according to the European Platform BSCI and our ambition is to always be at the forefront of laws, regulations and recommendations.