For products bought at www.1saintavenue.com you have the right to return or exchange a product within 14 days of your original order date. Please note that this applies only if the product, labels and original packaging can be returned in the same condition as when received. Enter the reason for the return and/or exchange and the order number in an email and send to help@1saintavenue.com. If the return or exchange is approved, you will be provided with a return/exchange form to send together with the product to;





Do you want to switch to another product? Send an email to help@1saintavenue.com, where you will notify which product you want to switch to. You will then receive a replacement form that you fill in and send together with the product you want to return to the return address below. When the product is received, the new product is sent out and any difference is corrected.

When returning and exchanging, the client is responsible for the shipping cost as well as the package until it has arrived back to the warehouse. Lost or damaged items will not be compensated by 1 Sâint Avenue. We therefore recommend you to always return the package using traceable shipping options. 1 Sâint Avenue reserves the right to reject returns or exchanges if the terms set out are not met.

When the returned product is received, 1 Sâint Avenue will refund the amount within 14 days from the moment we received the returned product. The refund will be paid by the same payment method as the one you used for the original transaction. If you paid with Klarna invoice and would like to make a return, make sure to pause your invoice through my.klarna.com so that the invoice does not expire before we receive your return. If you fail to pause your invoice before the invoice expires you may be subject to delay fees from Klarna. Please contact Klarna for further questions regarding your invoice.  
Please note that this exchange return- and exchange policy does not concern items on sale.