TERMS & CONDITIONS
COMPANY INFORMATION
1 SÂINT AVENUE AB
559147-5941
Korpstigen 2
139 36 Värmdö
Sweden
E-mail: info@1saintavenue.com
These are the terms and conditions of use when using and purchased a product from 1saintavenue.com. Once a purchase has been made from www.1saintavenue.com, an agreement is made between the customer and 1 Sâint Avenue AB. We therefore ask you to carefully read the terms and conditions.
ORDER CONFIRMATION
Once the order is completed, an order confirmation will be sent to your e-mail address. The confirmation is a receipt that the purchase has been placed successfully. Please note that it is your responsibility to provide a complete and correct e-mail and delivery address when you place your order. If you do not receive an order confirmation by email, please look among your spam e-mails. Otherwise please contact the Customer Service by sending an email to help@1saintavenue.com before placing a new order.
PAYMENT METHODS AND CARDS
You can either pay by bank, credit card or by invoice. We accept VISA and Mastercard. In case of a credit card payment, the amount will be charged immediately. Purchase with invoice is administered by Klarna, for which Klarna's conditions apply. In case of invoice or partial payment, our partner can make a credit check - in which case it will be communicated to you by e-mail.
PRICES
All prices are current and may change in the future. Individual and current total price for your order will be added at the checkout, including any shipping and payment charges, as well as VAT.
DELIVERY
1 Sâint Avenue will handle your order within 24 hours on business days. Your package is sent free of charge with Postnord and delivery time is 2-5 business days on stock items within Sweden and 3-6 business days on stock items within Europe. Once your order has been sent, you will receive an email confirmation with delivery information.
FAULTY DELIVERY
In case of faulty delivery, please contact us by sending an email with your order number to help@1saintavenue.com as soon as it has been discovered.
RETURNS & EXCHANGES
For products bought at www.1saintavenue.com you have the right to return or exchange a product within 14 days of your original order date. Please note that this applies only if the product, labels and original packaging can be returned in the same condition as when received. Enter the reason for the return and/or exchange and the order number in an email and send to help@1saintavenue.com. If the return or exchange is approved, you will be provided with a return/exchange form to send together with the product to the return address below.
Would you like to make an exchange? Send an email to help@1saintavenue.com and inform us which product you want to switch to. You will then receive an exchange form, that you fill in and send together with the product you want to return to the return address below. When the product is received, the new product is sent out and an eventual price difference will be corrected.
Would you like to make an exchange? Send an email to help@1saintavenue.com and inform us which product you want to switch to. You will then receive an exchange form, that you fill in and send together with the product you want to return to the return address below. When the product is received, the new product is sent out and an eventual price difference will be corrected.
Return address:
1 Sâint Avenue AB
Korpstigen 2
139 36 Värmdö, Sverige
1 Sâint Avenue AB
Korpstigen 2
139 36 Värmdö, Sverige
When returning and exchanging, the client is responsible for the shipping cost as well as the package until it has arrived back to the warehouse. Lost or damaged items will not be compensated by 1 Sâint Avenue. We therefore recommend you to always return the package using traceable shipping options. 1 Sâint Avenue reserves the right to reject returns or exchanges if the terms set out are not met.
When the returned product is received, 1 Sâint Avenue will refund the amount within 14 days from the moment we received the returned product. The refund will be paid by the same payment method as the one you used for the original transaction. If you paid with Klarna invoice and would like to make a return, make sure to pause your invoice through my.klarna.com so that the invoice does not expire before we receive your return. If you fail to pause your invoice before the invoice expires you may be subject to delay fees from Klarna. Please contact Klarna for further questions regarding your invoice.
Please note that this exchange return- and exchange policy does not concern items on sale.
When the returned product is received, 1 Sâint Avenue will refund the amount within 14 days from the moment we received the returned product. The refund will be paid by the same payment method as the one you used for the original transaction. If you paid with Klarna invoice and would like to make a return, make sure to pause your invoice through my.klarna.com so that the invoice does not expire before we receive your return. If you fail to pause your invoice before the invoice expires you may be subject to delay fees from Klarna. Please contact Klarna for further questions regarding your invoice.
Please note that this exchange return- and exchange policy does not concern items on sale.
DEFECTIVE PRODUCTS
Contact 1 Sâint Avenues Customer Service within 2 months of the date of purchase when the manufacturing defect is discovered. Send an email to help@1saintavenue.com and specify your order number, a written description and an attached photo where the defect can be seen clearly.
Please note that this only covers manufacturing defects and does not cover defects made by: - normal wear and tear - improper use and/or in case of an accident - water and beauty products - aesthetic changes and defects of normal wear such as scratches or flaked color
Please note that this only covers manufacturing defects and does not cover defects made by: - normal wear and tear - improper use and/or in case of an accident - water and beauty products - aesthetic changes and defects of normal wear such as scratches or flaked color
COOKIES
1 Sâint Avenue uses cookies to maximize the visitor's shopping experience. Cookies are small text files stored on the visitor's computer and are used to customize the website, for example, for the visitor's choices and wishes. They are also used to help you keep track of the items you have added to your shopping bag, to handle and complete your purchase. Click on the link to read more about cookies.
PRIVACY POLICY
When a purchase is made or a client signs up for a newsletter on our website, some personal information is stored in order for a purchase to be made. This information consists of your name, address, city, zip code, e-mail address and telephone number. You have the right to request access to your data at any time and if any information is incorrect, you may have it changed or deleted. All payments are processed by verified and registered financial institutions - we neither save nor have access to any payment information. Personal information can be shared with a third party, in order to fulfill a purchase. For questions regarding our privacy policy, please contact us by sending an email to info@1saintavenue.com Click on the link to read more about our privacy policy.